Customer satisfaction
In order to ensure satisfaction of our clients, Q-Park has created a commitment charter:- Localisation: Parking facilities located close to the areas of activity (places of living, business, hospitals, ...)
- Accessibility: Pedestrian and vehicle access designed to offer maximum comfort and security
- Signage: Green signs for the pedestrians and red signs for the driver
- Interior design: Spacious oblique places to limit manoeuvres, welcoming glass spaces
- Security: Video surveillance, lighting and transparency of the passageways enabling underground parking with confidence
- Personnel: Warm reception and availability of the agents contribute to the well-being of the clients
- Cleanliness: Regularly cleaned parking facilities for the comfort of our clients
- Payment: Multiple payment methods for a greater rapidity at the exit
- Technological innovations: Cutting-edge equipment to offer an optimal range of products and services, which meet specific needs of the clients.
Aiming to meet anticipations of its consumers as much as possible, Q-Park carries out customer satisfaction surveys every year for all parking facilities.
Pack Services
Q-Park is making every effort to offer you quality services and to improve the comfort of your parking from the moment of your arrival till your departure.
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A small umbrella corner? Umbrellas are at your disposal, ask the agent at the reception desk. |
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Cheer up! Our teams are trained to respond to an emergency. Q-Park parking facilities are equipped with defibrillators. |
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Want to shine? A shoeshine machine is at your disposal in the pedestrian sections of the parking lot. |
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Need to recharge batteries? Starter kits are at your disposal, ask the agent at the reception desk. |
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Are little legs tired after a long walk? Strollers are at your disposal at the reception desk of the parking lot. |
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Disoriented? An information plan is at your disposal at the reception of the parking lot. |
